Your On-The-Go Bank

Welcome to Mobile Money from First Independent.

With Mobile Money, you can manage your finances on the go. Transfer funds, access balances, pay bills, set up alerts, find a branch or ATM – all in an instant! All from your mobile phone.

 

It’s free! And it’s easy. Access Mobile Money via text message or your mobile Internet browser. Or, download our new mobile app, available for iPhone, Android and Blackberry.

Get started on IndyOnline internet banking. Visit the Self Service Menu and select Mobile Money for easy-to-enroll instructions.

Please note, if you were previously enrolled in ReadyGo! mobile banking, you will need to re-enroll with Mobile Money.

Mobile Money FAQ

Mobile Money from First Independent
Frequently Asked Questions

Q:What is Mobile Money, Mobile Banking from First Independent?

A: Mobile Money allows Internet Banking users to access eligible accounts from a mobile phone. You can check account balances and review recent account activity 24 hours a day, 7 days a week.

Q: Are there fees to use Mobile Money?

A: First Independent does not charge a fee to use Mobile Money. However, your mobile carrier may charge for data and/or text messages. Check with your carrier to determine fees associated with sending and receiving text messages or access the internet from your phone.

Q: Do I need to have the Internet on my phone to use Mobile Money?

A: No, Mobile Money has the capabilities for you to retrieve account balances, review transaction history and submit transfers via text messaging.

Q: What accounts are eligible for use with Mobile Money?

A: All accounts that are accessible through online banking are eligible for use with Mobile Money. You may choose which accounts to use with Mobile Money when registering your mobile phone.

Q: Can I add more than one mobile phone?

A: Additional mobile phones may be added for use with Mobile Money by accessing the My Phones tab on the Mobile Money main menu and clicking Add New Device.

Q: What are account nicknames?

A: Account nicknames are abbreviated account names that protect your account information and are required for each account. You can create your own unique account nickname or use the default nickname shown in the Mobile Money Nickname column of the Your Details Mobile Money page. Your mobile account nicknames will not replace the account names or nicknames defined in online banking.

Q: I received my activation code but never used it—what do I do now?

A: You will need to request a new activation code. Log into Internet Banking and access the My Phones tab on the Mobile Money main menu and select “Get a new activation code” for the phone which you wish to activate.

Q: What if my mobile phone is lost or stolen?

A: We will never send full account numbers or other personal information via Mobile Money. If your mobile phone is lost or stolen, no one can access your account without knowing your unique user name and password. In the unfortunate event your mobile phone is either lost or stolen, report it immediately to your mobile carrier. Then you should immediately log on to Internet Banking from your computer and delete that mobile phone number from the "My Phones" tab in the Mobile Money main menu.

Q: What if I change my mobile phone number?

A: If your mobile phone number changes, you must log in to Internet Banking and update that phone number on the "My Phones" tab of the Mobile Money main menu.

Q: Is Mobile Banking Secure?

A: We are very concerned with the safety and privacy of your information and are committed to protecting your information. To ensure the security of your account information, a number of security features have been built into Mobile Money products:

• Registration Process — We require a unique activation code to verify your mobile phone number. This code associates your mobile phone number with your account. In addition to the security measure, this verification lets you know your mobile phone number was successfully entered into the system.

• No Identifiable Information — No Mobile Money text message returns any personally identifiable information, such as your full account number, PIN, email, or personal address. Your user ID and password will never be included or asked for in any of the text messages that you receive from or send to Mobile Money.

Q: I have not received the activation code on my mobile phone. What should I do?

A: If you have not received your activation code, please make sure your mobile phone number is entered correctly in the "My Phones" tab of the Mobile Money main menu in Internet Banking. If it is, please follow the steps below:

• Verify your mobile phone is turned on and able to receive text messages. You may need to consult your mobile carrier if you are unsure if you can receive text messages.

• Contact your mobile carrier and make sure your mobile phone is able to send and receive SMS messages to and from short codes.

• Have the activation code resent to your mobile phone by navigating to the "My Phones" tab of the Mobile Money main menu in Internet Banking and selecting the “Get a new activation code” option located next to your phone number on the My Phones tab.

Q: Can I register multiple users to the same phone?

A: For security reasons only one user can register per phone.

Q: Why can’t I add a new payee?

A: Bill Pay functionality is limited to sending payments to already established payees.  To add a new payee you must login to your Internet Banking account from a computer, go to Bill Pay and choose add a new payee.  You can then submit payments to that payee via your mobile device.

Q: Can I request my balances via SMS or Text Messaging using someone else’s phone?

A: No, you will only be able to obtain information via SMS or Text Messaging using the mobile phone number that you entered when you activated Mobile Money.

Q: Is the Downloadable Application compatible with my mobile device?

A: The only way to know for sure is to try to access your account using the application.  If the App is not currently compatible with your phone, check back with us in a few weeks.  We are constantly adding new phones to our list of compatible devices.